We want you to love your purchases from Charli Couture so if that's not the case [subject to the exclusions below]:
1. STANDARD ORDERS
Charli Couture accepts returns on online orders within 14 days of the delivery date (unless faulty).
All standard, non-custom made orders can be returned for a full refund, store credit, or an exchange. Store credit is valid for 12 months and must be used in full on your next order with Charli Couture. This credit is not redeemable for cash and any unused credit will become invalid after use or upon expiry unless otherwise stated. All exchanges and orders placed with store credit are final.
2. CUSTOM ORDERS
Any custom orders can be returned for a 50% restock fee within 14 days of receiving your order (unless faulty). Custom orders are any orders made in a custom colour, length, style and size (4 & 18+).
Sale items and/or marked down items can be returned for store credit ONLY, no refunds unless the item is faulty.
Please note that unless the item is faulty, the following items will not be accepted back for an exchange, store credit or refund:
4. IMPORTANT NOTES:
(a) POSTAGE AND FEES
Unless an item is confirmed to be faulty, we regret postage fees and rush fees cannot be refunded. Return postage costs are the customer’s responsibility.
Our orders are automatically processed so we regret that we are unable to make any changes or to your order after placement. Cancellations are not accepted. Please refer to our returns policy on our website.
(c) FAULTY/DAMAGED ITEMS
All our dresses are checked by our quality control team before they are dispatched. However, if your dress arrives damaged or faulty, please contact us immediately and we will resolve this for you promptly!Please be advised that we do not accept return drop offs and our online department is not open to the public. Online purchases cannot be refunded in store.
5. CIRETURNS INSTUCTIONS:
To make a return, please email our returns department at returns firstname.lastname@example.org and ensure you can say YES to the following:
Please include your order number, return item and reason for return and we will respond with an RA Number. Once your return is received they will be quality checked and you will be notified of returns processing times. Thank you!
Please note pricing on our website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorised, altered, or ineligible use of the offer, and to modify or cancel any promotion due to unforeseen issues.